Connect your WhatsApp Business API for customer messaging.
Connect your WhatsApp Business API for customer messaging. This integration is available in the Tool-Kit today. Use this guide to understand capabilities, setup, and how WhatsApp fits into AKOBOT tool workflows.
In this article
- What this integration does in AKOBOT
- Key capabilities and supported workflows
- Setup and configuration steps
- Operational notes and related links
Audience — Operators, developers, and team leads connecting WhatsApp to AKOBOT agents and automations.
Overview
WhatsApp is a Tool integration in the Communication category. It extends AKOBOT agents with real-world actions while keeping access scoped to your organization.
Quick access
Capabilities
- Send and receive messages through connected channels.
- Route conversations to agents with context preserved.
- Apply templates and automated replies where configured.
Common use cases
- Customer support triage with templated WhatsApp replies.
- Order updates and appointment reminders at scale.
- Handoff from AI agent to human agent with transcript context.
Setup
- 1Open the Tool-Kit and locate WhatsApp.
- 2Click Connect or Manage to start the setup flow.
- 3Select the agent that should own this channel plugin.
- 4Paste the bot token or webhook details in the plugin card and activate.
- 5Assign the tool to agents that should invoke it during conversations.
Configuration reference
| Field | Value |
|---|---|
| Integration type | Tool |
| Category | Communication |
| Authentication | Plugin |
| Availability | Live in Tool-Kit |
| Dashboard path | /dashboard/tool-usecase |
Authentication model
WhatsApp uses Plugin authentication. Only approved administrators should complete setup, and credentials should be rotated on your standard schedule.
Operational notes
Store API keys and credentials according to your security policy. Never share secrets in docs, screenshots, or chat logs.
See also
Integrations & MCP·Agents·Open Tool-Kit
Documentation URL: /docs/tool-usecase/whatsapp