Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you ("you," "Customer," or "User") and AKOBOT TECHNOLOGIES PRIVATE LIMITED ("Akobot," "we," "us," or "our") governing access to and use of the Akobot website, dashboard, AI agents, integrations, and related services (collectively, the "Services").

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them, together with our Privacy Policy, Acceptable Use Policy, and Refund & Cancellation Policy.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You may use the Services only if you:

• Are at least 18 years of age (or the age of legal majority in your jurisdiction).
• Have the legal capacity to enter into a binding contract.
• Are not barred from using the Services under applicable law or prior suspension by Akobot.
• Will use the Services in compliance with these Terms and all applicable laws.

You must provide accurate registration information and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of passwords and access credentials.

Notify us promptly at hello@akobot.ai if you suspect unauthorized access. We may suspend or terminate accounts that appear compromised or that violate these Terms.

Akobot provides tools to build, deploy, and manage AI agents and related automation for business workflows. Features may include chat and messaging agents, integrations, knowledge bases, analytics, ticketing, and other capabilities described on our website or in your plan.

We may modify, enhance, or discontinue features with reasonable notice where practicable. Beta or experimental features are provided as-is and may change or be withdrawn at any time.

“Customer Content” means data, prompts, files, knowledge bases, conversation logs, configurations, and other materials you or your end users submit to the Services.

You retain ownership of Customer Content. You grant Akobot a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely as needed to provide, secure, and improve the Services and as otherwise described in our Privacy Policy.

You represent that you have all rights and consents necessary to submit Customer Content and to permit Akobot to process it. You must not upload unlawful, infringing, or prohibited content.

AI-generated outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing outputs before relying on them for business, legal, medical, financial, or other consequential decisions.

Akobot does not guarantee that outputs will be unique, free of third-party IP claims, or suitable for any particular purpose. Human oversight is required for regulated or high-risk use cases.

You must comply with our Acceptable Use Policy. Without limiting that policy, you must not use the Services to:

• Violate any law or third-party rights.
• Engage in fraud, spam, phishing, harassment, or deceptive practices.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Interfere with the integrity, security, or availability of the Services.
• Reverse engineer, scrape, or resell the Services except as expressly permitted in writing.

The Services may integrate with third-party platforms (messaging providers, CRMs, model providers, payment processors, and others). Your use of those services is governed by their terms and privacy policies. Akobot is not responsible for third-party services and does not control their availability or data practices.

Paid plans, tokens, credits, and add-ons are billed according to the pricing shown at purchase or in your order form. Fees are generally non-refundable except as stated in our Refund & Cancellation Policy.

You authorize us (and our payment processors) to charge your selected payment method for recurring subscriptions and other purchased amounts. Failure to pay may result in suspension or termination of access.

Taxes may apply based on your location. You are responsible for applicable taxes unless we collect them as required by law.

Akobot and its licensors own all right, title, and interest in the Services, including software, branding, documentation, and platform IP. These Terms do not transfer any ownership rights to you.

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription term.

You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted.

Each party may receive confidential information from the other. The receiving party must protect that information with reasonable care and use it only to perform under these Terms, except where information is publicly available, independently developed, or required to be disclosed by law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKOBOT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that Customer Content will be preserved without loss.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKOBOT AND ITS DIRECTORS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO AKOBOT FOR THE SERVICES IN THAT PERIOD (OR, IF GREATER PROTECTIONS APPLY BY LAW, THE MINIMUM LIABILITY THAT CANNOT BE EXCLUDED).

You agree to indemnify and hold harmless Akobot and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Services, your violation of these Terms or applicable law, or your infringement of third-party rights.

You may cancel your subscription according to the Refund & Cancellation Policy and product settings. We may suspend or terminate access immediately if you breach these Terms, create risk or legal exposure, or fail to pay fees when due.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive (including IP, confidentiality, disclaimers, limitations of liability, and indemnity) will survive termination.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer protections in your jurisdiction, courts in Thane / Mumbai, Maharashtra, India shall have exclusive jurisdiction over disputes arising from these Terms or the Services.

Before filing a formal claim, the parties will attempt in good faith to resolve the dispute informally by contacting legal@akobot.ai.

We may update these Terms from time to time. The “Last updated” date indicates the latest revision. Material changes may be notified by email or in-product notice. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and cancel your account.

These Terms, together with the policies referenced herein and any applicable order form, constitute the entire agreement between you and Akobot regarding the Services and supersede prior agreements on the same subject.

If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate transaction.

Nothing in these Terms creates a partnership, joint venture, or employment relationship.

Questions about these Terms may be directed to:

• Email (legal): legal@akobot.ai
• Email (support): hello@akobot.ai
• Legal entity: AKOBOT TECHNOLOGIES PRIVATE LIMITED
• Registered office: BLD No. 7, Flat No. 1011, Jainam Residency, Pale, Ambernath, Kalyan, Thane – 421501, Maharashtra, India