Privacy Policy

This Privacy Policy explains how AKOBOT TECHNOLOGIES PRIVATE LIMITED ("Akobot," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit akobot.ai, create an account, or use the Akobot AI platform, agents, integrations, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Services.

This policy should be read together with our Terms & Conditions, Acceptable Use Policy, and Refund & Cancellation Policy.

We collect information that you provide directly, information generated through your use of the Services, and limited information from third-party integrations you connect.

We use personal information for the following purposes:

• Provide, operate, secure, and improve the Services.
• Authenticate users, manage accounts, and deliver customer support.
• Process payments, subscriptions, credits, and billing inquiries.
• Monitor platform performance, prevent abuse, and enforce our policies.
• Send transactional emails (e.g., account alerts, invoices, security notices).
• Send product updates or marketing communications where permitted (you may opt out of marketing at any time).
• Comply with legal obligations and respond to lawful requests.
• Generate aggregated, de-identified insights that do not identify individuals.

If you are located in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we rely on one or more of the following:

• Contract — to provide the Services you request.
• Legitimate interests — to secure, improve, and market the Services in ways that do not override your rights.
• Consent — where you have given consent (e.g., certain cookies or marketing).
• Legal obligation — where processing is required by law.

We do not sell your personal information. We may share information in the following circumstances:

• Service providers that help us host infrastructure, process payments, send email, provide analytics, or deliver model capabilities under contractual confidentiality and security obligations.
• Third-party integrations you explicitly connect (e.g., messaging platforms, CRMs); those providers process data under their own policies.
• Corporate transactions such as a merger, acquisition, or asset sale, subject to appropriate confidentiality protections.
• Legal and safety reasons when required by law, or to protect the rights, safety, and integrity of Akobot, our users, or the public.
• With your direction or consent, including when you invite collaborators to a workspace.

Akobot is based in India and may process data in India and other countries where we or our service providers operate. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.

By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data-protection laws than your country of residence.

We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the Services. You can control cookies through your browser settings. Disabling certain cookies may affect core functionality such as authentication.

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type:

• Account data is retained while your account is active and for a reasonable period afterward for billing, security, and legal purposes.
• Conversation logs and workspace content follow product settings and our operational retention schedules; you may delete certain content from your workspace where the product allows.
• When data is no longer required, we delete or anonymize it in accordance with our practices.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials and access within your organization.

Depending on your location, you may have rights to access, correct, delete, or export your personal information, object to or restrict certain processing, or withdraw consent. To exercise these rights, contact us at legal@akobot.ai.

You may also update certain account details in your dashboard settings, and unsubscribe from marketing emails using the link in those messages.

The Services are not directed to children under 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

For account, billing, and website data, Akobot typically acts as an independent controller. For Customer Content that you process through AI agents on behalf of your end users, you are generally the controller (or processor for your customers), and Akobot acts as a processor/service provider following your instructions, subject to our Terms & Conditions and applicable data-processing terms.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Material changes may be communicated via email or an in-product notice. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact:

• Email (privacy/legal): legal@akobot.ai
• Email (general support): hello@akobot.ai
• Legal entity: AKOBOT TECHNOLOGIES PRIVATE LIMITED
• Registered office: BLD No. 7, Flat No. 1011, Jainam Residency, Pale, Ambernath, Kalyan, Thane – 421501, Maharashtra, India