Refund & Cancellation Policy

1. 1.1

   “Subscription” means any recurring paid plan on Akobot, including monthly and annual plans.

2. 1.2

   “Tokens” and “Credits” mean prepaid usage units purchased through your wallet or a package (e.g., message credits, voice minutes, model tokens).

3. 1.3

   “Add-ons” means one-time paid features, integrations, or usage upgrades purchased alongside a Subscription.

4. 1.4

   “Custom Plan” means any tailored enterprise agreement executed separately from our standard plans.

1. 2.1

   Any free trial we offer expires automatically at the end of the trial period unless you upgrade to a paid plan.

2. 2.2

   No payment is charged during the free trial period.

3. 2.3

   If you upgrade to a paid plan during or after a trial, standard billing and refund rules under this Policy apply.

3.1 Monthly Subscriptions

• Monthly subscription fees are non-refundable once billed. You may cancel at any time, and cancellation prevents future renewals but does not entitle you to a refund of the current billing cycle.
• If you are charged in error (e.g., duplicate charges, incorrect plan due to a system fault), contact us within seven (7) days and we will issue a refund for the erroneous portion.

3.2 Annual Subscriptions

• Annual subscriptions may be refunded on a pro-rata basis if you request cancellation within seven (7) days of the initial billing date, provided that consumed tokens, credits, and usage are deducted from the refund at standard published rates.
• After seven (7) days, annual subscriptions are non-refundable, but you may cancel to prevent renewal at the end of the term.

3.3 Upgrades and Downgrades

• Upgrades take effect immediately and are billed pro-rata for the remainder of the current cycle.
• Downgrades take effect at the start of the next billing cycle. Downgrades do not qualify for a refund of the difference for the current cycle.

1. 4.1

   Purchased tokens and credits are non-refundable once added to your wallet or account, except where required by applicable law.

2. 4.2

   Unused tokens and credits do not expire unless expressly stated at the time of purchase.

3. 4.3

   Tokens and credits cannot be exchanged for cash and cannot be transferred between accounts.

4. 4.4

   If a technical fault results in an incorrect deduction of tokens or credits, contact us within thirty (30) days and we will restore the affected balance after verification.

5.1 How to Cancel

• You can cancel a Subscription at any time from Dashboard → Billing in your Akobot account.
• You may also email us at hello@akobot.ai with the subject line “Subscription Cancellation” and the email address associated with your account. Cancellation requests are processed within two (2) business days.

5.2 Effect of Cancellation

• Your paid access continues until the end of the current billing cycle, after which your account reverts to the free tier (subject to limits).
• Any unused tokens or credits remain on your account and can be used with a paid plan or applicable free-tier features, subject to plan limitations.
• Data associated with your workspace is retained per our Privacy Policy and data retention practices.

1. 6.1

   All Subscriptions renew automatically at the end of each billing cycle using the payment method on file.

2. 6.2

   We will attempt to notify you before annual renewals via email. It is your responsibility to keep contact and payment details current.

3. 6.3

   You may disable auto-renewal from the Billing page in your dashboard at any time.

The following are, unless otherwise required by law, not eligible for refunds:

• Consumed tokens, credits, minutes, or messages.
• Add-ons already used or activated.
• Custom onboarding, professional services, or configuration work already delivered.
• Third-party fees (e.g., WhatsApp, telephony, SMS, model provider surcharges) charged through Akobot on a pass-through basis.
• Any Subscription cancelled after the applicable refund window in Sections 3 and 4.

To request a refund that is eligible under this Policy:

1. Email hello@akobot.ai from the email address on your Akobot account.
2. Use the subject line: “Refund Request – <Your Account Email>”.
3. Include your invoice number, the amount and item you are requesting a refund for, and a short description of the reason.

All refund decisions are made at Akobot's reasonable discretion and in accordance with this Policy.

1. 9.1

   Approved refunds are processed to the original payment method used for the purchase.

2. 9.2

   Refund processing typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

3. 9.3

   Where the original payment method is not available (e.g., expired card), we may issue the refund as Akobot wallet credits of equivalent value.

1. 10.1

   If you believe a charge is incorrect, please contact us before initiating a chargeback so we can resolve the issue directly.

2. 10.2

   Unwarranted chargebacks may result in suspension of your account and a hold on any pending refunds or wallet balance until resolved.

1. 11.1

   For Enterprise, Custom Plans, or annual contracts executed via a signed agreement, the refund and cancellation terms in that agreement supersede this Policy where they conflict.

2. 11.2

   If no such terms exist in your contract, the provisions of this Policy apply by default.

1. 12.1

   We do not issue refunds for temporary interruptions, scheduled maintenance, or third-party outages outside of our reasonable control.

2. 12.2

   Where a documented material outage affects a substantial portion of paid service in a given billing cycle, we may, at our discretion, offer service credits.

We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated by email and/or through a notice on the Akobot website. The “Last updated” date at the top reflects the current version. Continued use of Akobot after the update indicates acceptance of the revised Policy.

For questions, cancellations, or refund requests: