Acceptable Use Policy (AUP)

This Acceptable Use Policy ("AUP") governs access to and use of the Akobot AI platform, APIs, agents, integrations, and related services (collectively, the "Services") provided by AKOBOT TECHNOLOGIES PRIVATE LIMITED ("Akobot," "we," "us," or "our").

By creating an account, accessing the Services, or deploying an AI agent through Akobot, you agree to comply with this AUP in addition to our Terms & Conditions, Privacy Policy, and any applicable order form or enterprise agreement.

This AUP is designed to protect our customers, end users, partners, and the integrity of the Akobot platform. Violations may result in suspension, termination, or legal action as described in our Terms & Conditions.

The purpose of this AUP is to establish clear standards for responsible, secure, and ethical use of Akobot AI Services. Akobot enables organizations to build, deploy, and manage AI agents for customer support, sales, automation, and other business workflows.

We expect all users to leverage these capabilities in ways that respect applicable laws, protect personal data, maintain platform security, and uphold the trust of the people who interact with AI agents powered by Akobot.

• Promote safe and lawful use of AI agents across channels such as web chat, voice, WhatsApp, email, and APIs.
• Prevent abuse, fraud, harassment, and unauthorized access to the Services or third-party systems.
• Protect the availability, performance, and security of the Akobot platform for all customers.
• Support transparency and accountability in automated customer interactions.

This AUP applies to all individuals and entities that access or use the Services, including account owners, administrators, developers, collaborators, and any end users acting on behalf of a customer organization.

• The Akobot web application, dashboard, and administrative interfaces.
• AI agents, workflows, automations, and custom configurations created on the platform.
• APIs, webhooks, SDKs, widgets, and embedded chat or voice interfaces.
• Integrations with third-party services (e.g., messaging platforms, CRMs, telephony providers, and model providers).
• Trial, free-tier, paid, and enterprise deployments of Akobot Services.

For the purposes of this AUP, the following definitions apply:

• "Customer" means the organization or individual that registers for or subscribes to the Services.
• "End User" means any person who interacts with an AI agent, chat widget, voice line, or other interface deployed by a Customer.
• "Customer Data" means data submitted to, processed by, or stored within the Services by or on behalf of a Customer, including prompts, knowledge bases, conversation logs, and configuration data.
• "AI Agent" means an automated assistant, bot, or workflow built or hosted on the Akobot platform.
• "Prohibited Content" means content or activity described as restricted under this AUP or applicable law.
• "Services" means all Akobot products, features, APIs, and support offerings made available by Akobot.

You may use the Services only if you meet the eligibility requirements below and continue to satisfy them throughout your use of Akobot.

• You are at least 18 years of age, or the age of legal majority in your jurisdiction, and have the legal capacity to enter into binding agreements.
• If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to this AUP.
• You are not located in, ordinarily resident in, or subject to sanctions or export restrictions that prohibit use of the Services under applicable law.
• You have not been previously suspended or removed from the Services for violation of our policies.
• Your intended use of AI agents complies with the laws and regulations applicable to your industry and region (including telecom, messaging, financial services, healthcare, and data protection rules where relevant).

You must use the Services in compliance with all applicable local, national, and international laws, regulations, and industry standards. This includes, without limitation, data protection and privacy laws, consumer protection rules, anti-spam and telecommunications regulations, intellectual property laws, and AI-related guidance in your jurisdiction.

As a Customer, you are responsible for how your organization configures, deploys, and monitors AI agents on Akobot. Akobot provides tools and safeguards, but you retain operational control over your agents and integrations.

• Maintain accurate account information and protect login credentials, API keys, and webhook secrets.
• Configure agents with appropriate system prompts, guardrails, knowledge sources, and escalation paths.
• Ensure End Users are informed when they are interacting with an AI agent where disclosure is required.
• Review conversation logs, analytics, and agent outputs regularly for quality, compliance, and safety.
• Promptly report suspected security incidents, unauthorized access, or policy violations to legal@akobot.ai.
• Ensure that content uploaded to knowledge bases or training data does not infringe third-party rights or contain Prohibited Content.
• Obtain all necessary consents and permissions before processing personal data through the Services.

You retain ownership of Customer Data that you submit to the Services, subject to the licenses granted in our Terms & Conditions and Privacy Policy.

Akobot processes Customer Data solely to provide, maintain, secure, and improve the Services, and as otherwise described in our Privacy Policy. We do not sell Customer Data.

• You are responsible for the accuracy, legality, and appropriateness of Customer Data you provide to Akobot.
• You grant Akobot a limited license to host, process, and transmit Customer Data as necessary to operate the Services and fulfill your instructions.
• Upon account termination, Customer Data is handled in accordance with our data retention practices and Privacy Policy.
• You must not submit sensitive personal data to the Services unless you have implemented appropriate safeguards and have a lawful basis to do so.
• Akobot may use aggregated and de-identified usage data to improve platform performance, security, and product features.