Route tickets & track resolution
Kanban, SLA intelligence, and auto-assignment that keeps every issue moving to done.
94%
SLA met
4.2h
Avg resolution
61%
Auto-assigned
Live chat · Triaging
Live transcript
Operations without the chaos
From intake to escalation, the agent triages, assigns, and reports so leaders see workload before burnout hits.
Ticket Dashboard
Kanban and table views with custom fields, filters, and saved views.
01Status Tracker
Real-time state machine with customer-visible status pages.
02SLA Cards
Countdown timers, breach warnings, and holiday-aware business hours.
03Priority Indicators
P1–P4 routing with impact/urgency matrix and executive alerts.
04Resolution Analytics
MTTR, reopen rate, and category heatmaps for continuous improvement.
05Auto Assignment
Skills-based routing, round-robin, and load-balanced queues.
06Service desk excellence
Team workload, activity timelines, escalation flows, and performance reports—production ready.
AI Ticket Categorization
Auto-tag category, priority, and duplicates on intake.
Auto Assignment
Route by skills, workload, and SLA tier automatically.
SLA Monitoring
Policy packs with pause rules and breach alerts.
Smart Escalation
Multi-tier paths with required context packets.
Ticket Prediction
Forecast volume spikes and staffing needs.
Ticket Timeline
Immutable activity feed for audits and handoffs.
Resolution Suggestions
KB-backed fixes suggested before agent search.
Team Heatmap
Workload and SLA risk by squad and geography.
Customer Insights
Account health and repeat-issue patterns per customer.
Issue to resolved
Structured intake, intelligent routing, verified closure.
Intake
Email, chat, API, and portal submissions normalize to one ticket model.
Triage & Prioritize
AI suggests category, priority, and duplicate merges.
Assign & Collaborate
Route to squads with internal notes and @mentions.
Resolve & Verify
Solution templates, customer confirmation, and CSAT capture.
Report & Improve
Post-mortem tags feed knowledge base and automation rules.
Built for ops teams
IT, customer support, and fulfillment tracking in one system.
IT helpdesk
Asset-linked tickets with approval workflows for software requests.
Customer support
Omnichannel inbox with SLA tiers for enterprise accounts.
Logistics exceptions
Track shipment issues with carrier API status sync.
Compliance audits
Immutable activity timeline for SOC2 and ISO evidence.
Operations pulse
Ticket volume, SLA health, and team workload at a glance.
Ticketing & Tracking
Workspace overview
Helpdesk sync
Bi-directional sync with the tools your agents already use.
Zendesk
Helpdesk
Freshdesk
Helpdesk
Jira
ITSM
ServiceNow
ITSM
Slack
Chat
Microsoft Teams
Chat
PagerDuty
On-call
Confluence
KB
Pricing preview
Scale tickets without per-seat surprises.
Starter
Launch your first agent with core automation.
- 1 agent
- 500 messages/mo
- Web + email channel
- Basic analytics
Growth
Scale pipelines with advanced AI workflows.
- 5 agents
- 10k messages/mo
- CRM + WhatsApp integrations
- Priority routing & SLA tools
- Conversion dashboards
Enterprise
Dedicated infra, SSO, and solution engineering.
- Unlimited agents
- Custom models
- VPC / on-prem
- 24/7 solution architect
Ops teams approve
“The Ticketing Agent cut our response time by 73% while improving CSAT. It feels like we hired ten specialists overnight.”
“Pipeline visibility finally matches our ambition. Reps spend time closing, not updating spreadsheets.”
“We scaled WhatsApp support to six countries without adding headcount. The automation builder is exceptionally polished.”
Frequently asked questions
Migration, SLA, and permissions explained clearly.
Most teams go live in under 48 hours. Connect your knowledge base, map channels, and publish with guided templates—no custom engineering required.
Bring order to every ticket
Go live with kanban, SLA cards, and auto-assignment this week.