Question 1

What is Akobot?

Accepted Answer

Akobot is an all-in-one AI agent platform for building, deploying, and managing intelligent assistants. Connect tools, automate workflows, and power customer conversations across chat, voice, WhatsApp, and more — from a single dashboard.

Question 2

Who is Akobot built for?

Accepted Answer

Akobot serves startups, SMBs, and enterprise teams that need AI-powered sales, support, and operations automation. Whether you are launching your first chatbot or scaling agents across channels, Akobot provides templates, integrations, and production-ready infrastructure.

Question 3

How do I get started?

Accepted Answer

Create a free account, browse the Agent Store for a template that fits your use case, customize prompts and knowledge sources, then deploy to your website, WhatsApp, or internal tools. Most teams go live in under an hour.

Question 4

Do I need coding experience?

Accepted Answer

No. Akobot offers no-code agent builders, pre-built templates, and visual configuration for tools and integrations. Developers can also use APIs, webhooks, and MCP for deeper customization.

Question 5

What types of AI agents can I build?

Accepted Answer

Akobot supports support agents, sales agents, lead generation bots, booking assistants, ticketing agents, calling agents, WhatsApp agents, and fully custom agents. Each template includes recommended tools, prompts, and deployment options.

Question 6

Can agents use my own documents and data?

Accepted Answer

Yes. Upload PDFs, docs, FAQs, and product manuals, or connect URLs and databases. Akobot uses retrieval-augmented generation (RAG) so answers are grounded in your content rather than generic model knowledge.

Question 7

Can agents hand off to human agents?

Accepted Answer

Yes. Configure escalation rules so complex or sensitive conversations route to your team with full context — including chat history, customer details, and suggested responses.

Question 8

Which channels can I deploy agents on?

Accepted Answer

Deploy to web chat widgets, WhatsApp, voice, Telegram, Discord, email, and custom API endpoints. Multi-channel deployment lets one agent serve customers wherever they reach you.

Question 9

How do wallet credits work?

Accepted Answer

Purchase a credit pack via Razorpay. Credits are added to your wallet immediately after payment and are consumed when you use models, agents, and tools across your workspace.

Question 10

Is there a subscription lock-in?

Accepted Answer

No long-term contracts on credit packs. Buy credits when you need them and scale up as your usage grows. Enterprise agreements may include custom terms.

Question 11

Where can I view my billing history?

Accepted Answer

Signed-in users can view wallet balance, transaction history, and invoices from the Billing section in the dashboard.

Question 12

What is your refund policy?

Accepted Answer

Refund and cancellation terms are outlined in our Refund & Cancellation Policy. Generally, unused credits may be eligible for review on a case-by-case basis — contact support for assistance.

Question 13

How does Akobot pricing work?

Accepted Answer

Akobot uses wallet-based credits. Purchase credit packs based on your usage needs — credits are consumed when you run models, agents, and tools. Visit the pricing page for current plans, limits, and feature comparisons.

Question 14

Is there a free plan?

Accepted Answer

Yes. The Starter plan lets you explore Akobot with daily limits on models, agents, and tools. Upgrade to paid credit packs when you need higher balances and production-ready limits.

Question 15

What's the difference between Starter and paid packs?

Accepted Answer

Starter is free with exploration limits. Paid packs unlock larger credit balances, access to more models, higher agent limits, and features suited for production workloads.

Question 16

Do you offer enterprise pricing?

Accepted Answer

Yes. Enterprise teams can request custom contracts, dedicated support, volume pricing, and flexible deployment options. Book a demo or contact our team through the support page.

Question 17

Which integrations does Akobot support?

Accepted Answer

Akobot connects with Gmail, Google Calendar, Google Auth, SMTP, Telegram, Discord, WhatsApp, CRM tools, custom databases, ticketing systems, and MCP-compatible services. New integrations are added regularly.

Question 18

How do I connect a tool to my agent?

Accepted Answer

Open your agent settings, navigate to Integrations or Tools, and follow the setup wizard for your chosen service. OAuth-based tools like Gmail and Google Calendar connect in a few clicks.

Question 19

Can I use my own API keys?

Accepted Answer

Enterprise plans support custom integrations and flexible deployment options, including bringing your own API keys where applicable. Contact sales for volume pricing and custom setup.

Question 20

What is MCP and how does Akobot use it?

Accepted Answer

Model Context Protocol (MCP) lets agents connect to external tools and data sources through a standardized interface. Akobot supports MCP so you can extend agent capabilities with custom servers and workflows.

Question 21

Is my data secure on Akobot?

Accepted Answer

Yes. Akobot follows industry-standard practices including encryption in transit (TLS), access controls, and workspace isolation. Sensitive operations require authentication and role-based permissions.

Question 22

Where is my data stored?

Accepted Answer

Customer data is stored on secure cloud infrastructure with regional options available for enterprise customers. Knowledge base documents and conversation logs remain within your workspace boundary.

Question 23

Does Akobot train on my data?

Accepted Answer

Your workspace data is used to serve your agents and is not used to train public foundation models. See our Privacy Policy for full details on data handling and retention.

Question 24

Can I control who accesses my workspace?

Accepted Answer

Yes. Invite team members with appropriate roles and permissions. Admin controls let you manage access, audit activity, and restrict sensitive integrations.

Question 25

How do I contact Akobot support?

Accepted Answer

Visit the Help Center at /dashboard/support to submit a ticket, browse documentation, or connect with our team. You can also email hello@akobot.ai with your workspace name and a brief description.

Question 26

How quickly does support respond?

Accepted Answer

We typically respond within one business day for standard inquiries. Priority support is available on higher-tier plans and enterprise contracts.

Question 27

Where can I find documentation?

Accepted Answer

Product documentation, tool setup guides, and integration tutorials are available in the Docs section. The Help Center also links to guides for common setup and troubleshooting tasks.

Question 28

Can I book a product demo?

Accepted Answer

Yes. Use the Book Demo option in the footer or on the pricing page to schedule a walkthrough with our team. We will tailor the demo to your use case and integration needs.

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